1. What is Happy Hank's Pet Nutrition?
Happy Hank’s Pet Nutrition is a brand dedicated to offering premium supplements designed to support your dog’s health and well-being. We focus on providing high-quality, natural products that target specific needs such as allergies, anxiety, joint health, skin and coat care, and overall wellness.
2. Where are Happy Hank's products made? Are your products safe for all dogs?
All of our products are made in the USA in FDA and GMP approved facilities.
Yes, our supplements are made with natural, high-quality ingredients that are safe for dogs of all breeds and sizes. However, we always recommend consulting with your veterinarian before introducing any new supplement, especially if your dog has pre-existing health conditions or is on medication.
3. Are your products safe for all dogs?
Yes, our supplements are made with natural, high-quality ingredients that are safe for dogs of all breeds and sizes. However, we always recommend consulting with your veterinarian before introducing any new supplement, especially if your dog has pre-existing health conditions or is on medication.
4. How do I know which supplement is right for my dog?
We’ve designed our product line to address a range of health concerns, from joint support to general wellness. You can refer to the product descriptions on our website for more information. If you need personalized advice, feel free to contact our customer support team.
5. How quickly can you answer my question?
We aim to respond to all messages and emails within 24 hours. We process inquiries in the order they are received and strive to answer them as quickly as possible.
6. Can I change my shipping address after my order has been placed?
Once your order is placed, our warehouse team works quickly to pack and ship it. If you notice an address error, please contact us immediately with your order number. While we can’t guarantee we can make changes after shipment, we will do our best to assist you.
7. How long is the processing period?
Order processing typically takes 1-3 business days after you place your order. While most orders are shipped within 1-2 business days, during busy periods, processing may take up to 3 business days.
8. General Shipping Information
We ship Monday through Friday, excluding holidays. Most orders are processed and shipped within 1-2 business days. You’ll receive an email with tracking information once your order has shipped. Delivery times vary depending on your location, but domestic orders typically arrive within 5-7 business days.
9. Will my order come in one package?
Depending on the size of your order, it may be shipped in multiple packages. You may receive separate deliveries that could arrive a day or two apart.
10. What happens if an item is out of stock or backordered?
If an item you ordered is out of stock or backordered, we will notify you via email and provide an estimated restock date. If the item isn’t expected to be restocked within two weeks, we will issue a refund for the item.
11. Do you ship internationally?
Yes, we ship to most countries around the world. Delivery times for international orders can vary, but they typically arrive within 5-25 business days after shipment.
12. What should I do if I receive a damaged item?
If your order arrives damaged, please contact us immediately with your order number and a photo of the damaged item. We will assist you in resolving the issue as quickly as possible.
13. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website. If you have any issues with tracking, don’t hesitate to contact us for help.
14. Why isn't my tracking number working?
Tracking numbers may not always update right away, especially for international orders. It can take a few days for updates to appear in the carrier’s system. If you’re experiencing issues with a domestic order, please contact us, and we will investigate.
15. The tracking number says my order is delivered, but I haven’t received it—what should I do?
If your tracking information indicates your order has been delivered but you haven’t received it, please contact your local postal service for assistance. For domestic U.S. orders, USPS can help you locate your package.
16. What do I do if something is missing or damaged in my order?
If any items are missing or damaged, please contact us within 30 days of receiving your order. We will assist you in resolving the issue promptly, whether it's a missing item or a damaged product.
17. Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 within the U.S. This is a great opportunity to stock up on your dog’s favorite supplements while saving on shipping costs.
If you have any other questions or need assistance, feel free to reach out. We’re committed to providing the best products and customer service to ensure your dog’s health and happiness.
